---
type: "Evidence Item"
title: "Protecting the wellbeing of our users"
description: "People use AI for a wide variety of reasons, and for some that may include emotional support. Our Safeguards team leads our efforts to ensure that Claude handles these."
resource: "https://www.anthropic.com/news/protecting-well-being-of-users"
tags: ["appendix-iii", "vendor", "anthropic"]
timestamp: "2025-12-18"
category: "vendor"
publisher: "Anthropic"
cope_score: 26
confidence: 0.88
---

# Protecting the wellbeing of our users

# Claim

People use AI for a wide variety of reasons, and for some that may include emotional support. Our Safeguards team leads our efforts to ensure that Claude handles these conversations appropriately—responding with empathy, being honest about its limitations as an AI, and being considerate of our users' wellbeing. When chatbots handle these questions without.

# Relevance

Appendix III, section two: vendor threshold and platform capability evidence

# Oracle Verdict

This is a low-signal vendor radar item. Keep it as context only unless a later benchmark, deployment, procurement change, or labour-market datapoint turns it into direct Appendix III evidence.

# Metadata

* Publisher: Anthropic
* Category: vendor
* Sector: Cybersecurity
* Capability: Vendor platform capability signal
* Cope score: 26
* Confidence: 0.88

# Related Concepts

* [Live evidence index](index.md)
* [Thesis](../thesis.md)

# Citations

[1] [Protecting the wellbeing of our users](https://www.anthropic.com/news/protecting-well-being-of-users)