---
type: "Evidence Item"
title: "Helping people when they need it most"
description: "How we think about safety for users experiencing mental or emotional distress, the limits of today’s systems, and the work underway to refine them."
resource: "https://openai.com/index/helping-people-when-they-need-it-most"
tags: ["appendix-iii", "vendor", "openai"]
timestamp: "2025-08-26"
category: "vendor"
publisher: "OpenAI"
cope_score: 36
confidence: 0.9
---

# Helping people when they need it most

# Claim

How we think about safety for users experiencing mental or emotional distress, the limits of today’s systems, and the work underway to refine them.

# Relevance

Appendix III, section two: vendor threshold and platform capability evidence

# Oracle Verdict

This is a low-signal vendor radar item. Keep it as context only unless a later benchmark, deployment, procurement change, or labour-market datapoint turns it into direct Appendix III evidence.

# Metadata

* Publisher: OpenAI
* Category: vendor
* Sector: Enterprise operations
* Capability: Vendor platform capability signal
* Cope score: 36
* Confidence: 0.9

# Related Concepts

* [Live evidence index](index.md)
* [Thesis](../thesis.md)

# Citations

[1] [Helping people when they need it most](https://openai.com/index/helping-people-when-they-need-it-most)